The perception of patients who receive care from medical students in a School Hospital
DOI:
https://doi.org/10.4322/prmj.2017.012Keywords:
patient satisfaction, students, hospitals, university, medical careAbstract
Purpose: to assess the patient’s opinion when they are treated by medical students in a university hospital. Method: it consists in a cross-sectional exploratory study using a survey with objective questions answered by patients of the University Hospital João de Barros Barreto after they received medical care in the hospital clinic related to the medical specialties. From August 2016 to February 2017, 230 patients answered the survey. They were adults (18 years old or more) who were receiving medical care and agreed to participate in this study, signing a Free and Clear Term of Consent. The patients who could not communicate without the aid of an accompanying person were excluded from the study. Results: The average age of the interviewed patients was 55.3±15.2 and 66.1% of them were men. The data showed that only 47.8% of the interviewed patients were informed that they would receive care from a medical student; 97.8% liked the medical care they received and 97.8% felt safe during the consultation. It was observed that the age of the patient was related to the feeling of embarrassment; 31% of the patients aged less than 50 years old said that they felt embarrassed in the consultation, while only 13% of the older patients had this feeling (p=0,0030).Conclusion: in conclusion, even that a great number of patients are not informed that they are going to be treated by supervised medical students, most part of them fell satisfied and safe with the medical care, which shows that there is no need to omit this condition from the patient, as the patient is usually satisfied and even interested to contribute with the student’s education.
Downloads
References
Grosseman SSC, Stoll C. O ensino-aprendizagem da relação médico-paciente: estudo de caso com estudantes do último semestre do curso de medicina. Rev Bras Educ Med. 2008;32(3):301-8. http://dx.doi.org/10.1590/S0100-55022008000300004.
Menéndez DFS, Azevedo MH, Paiva AFA, Sousa RL, Silva IBA, Maroja JLS. Percepção do paciente na interação com o aluno de semiologia médica: Proposta para questionário estruturado de observação. In: Anais do 10° Encontro de Iniciação à Docência; 2008 [citado em 13 abr 2017]. Disponível em: http://www.prac.ufpb.br/anais/IXEnex/iniciacao/documentos/anais/6.SAUDE/6CCSDMIMT09.pdf
Gerken IB, Andrade CS, Lopes FB, Ribeiro MMF. Conhecimento e Opinião de Pacientes sobre Prática Docente-Assistencial. Rev Bras Educ Med. 2013;37(1):66-71. http://dx.doi.org/10.1590/S0100-55022013000100010.
Brasil. Ministério da Saúde (BR) [Internet]. Carta dos Direitos dos Usuários da Saúde. Brasília; 2011 [citado em 13 abr 2017]. Disponível em: use.ufscar.br
Jardim PCBV, Costa NGS, Oliveira PC, Silva VN, Rabelo YS. O papel do aluno de graduação em Medicina no atendimento a pacientes de enfermarias de longa permanência de um hospital-escola. Rev Bras Educ Med. 2008;32(1):75-82. http://dx.doi.org/10.1590/S0100-55022008000100010.
Taquette SR, Rego S, Schramm FR, Soares LL, Carvalho SV. Situações eticamente conflituosas vivenciadas por estudantes de medicina. Rev Assoc Med Bras. 2005;51(1):23-8. http://dx.doi.org/10.1590/S0104-42302005000100015. PMid:15776181.
Silva GB Jr, Duarte RP, Menezes AR, Morais AP, Alves AM, Daher EF. Percepção dos pacientes sobre aulas práticas de medicina: uma outra ausculta. Rev Bras Educ Med. 2014;38(3):381-7. http://dx.doi.org/10.1590/S0100-55022014000300013.
Berwanger J, Geroni GD, Bonamigo EL. Estudantes de medicina na percepção dos pacientes. Rev Bioét. 2015;23(3):552-62. http://dx.doi.org/10.1590/1983-80422015233092.
Paiva SMA, Gomes ELR. Assistência Hospitalar: Avaliação Da Satisfação Dos Usuários Durante Seu Período De Internação. Rev Latino-am Enfermagem. 2007;15(5):1-7.
Conselho Federal de Medicina (BR) [Internet]. Código de Ética Médica. 2009 [citado em 13 abr 2017]. Disponível em: http://www.portalmedico.org.br/resolucoes/cfm/2009/1931_2009.htm
Thomaz AKB. O ensino-assistência nas disciplinas Semiologia I – Módulo Adultos, Medicina Geral de Adultos I e Doenças Infecciosas e Parasitárias da Faculdade de Medicina da UFMG, praticado nos Ambulatórios do Hospital das Clinicas da UFMG: o olhar do cliente [dissertação]. Belo Horizonte (MG): Faculdade de Medicina, Universidade Federal de Minas Gerais; 2008.
Almeida FCM, Maciel APP, Bastos AR, Barros FC, Ibiapina JR, Souza SMF, et al. Avaliação da inserção do estudante na unidade básica de saúde: visão do usuário. Rev Bras Educ Med. 2012;36(1):33-9. http://dx.doi.org/10.1590/S0100-55022012000200005.
